Known issue: October 2017 Outlook update

Overview

MacroView has become aware that several Microsoft Office Security updates rolled out by an automatic Windows Update on October 12, 2017 and November 7, 2017 conflict with MacroView DMF and MacroView Message software.

Issues caused by the updates appear to be widespread and affect a number of Outlook options, applications and plugins in Microsoft Office, including Dynamics for Outlook.

We have tested and confirmed that the following updates affect the user's ability to load and view their SharePoint environment using DMF/Message:

  • Microsoft Office 2016: KB4011162, KB4011240
  • Microsoft Office 2013: KB4011178, KB4011252
  • Microsoft Office 2010: KB4011196

The issue has also been reported with Microsoft Office 365 ProPlus Version 1708 (Build 8431.2107), released October 10, 2017. 

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Click the headings below to expand the post

Update

A further update to MacroView DMF and Message is planned for January 2018 to address new symptoms arising from the Microsoft Office Security update.  If after upgrading to MacroView DMF or Message 8.4.1317 you experience issues with searches not being able to be executed (i.e. the search buttons are disabled), the workaround provided in the 16 October update below should continue to be used until the January update is available.

Update

The issue has now been resolved with the latest version of MacroView DMF and MacroView Message released today (v8.4.1317).

To read about the changes made to DMF and Message regarding this thread, please view the following knowledge base article: Solution to October 2017 Outlook Update

With this update users are now able to revert the registry workaround suggested earlier in this post and continue to use MacroView DMF and MacroView Message without altering any Microsoft registry settings.

Update

The next release of MacroView DMF and MacroView Message will resolve the issue caused by the Outlook update without the need to modify your registry settings as described in the workaround below.

If you have already applied the registry workarounds you will be able to revert them and continue to use our software without modifying any other settings.

We will provide an update as soon as the next release of DMF and Message are available to download.

If you have any questions please feel free to contact MacroView Support

Update

Microsoft has acknowledged the issues caused by the October 12 update to Outlook for Windows and have provided fixes or workarounds in the following Office Support knowledge base article: Fixes or workarounds for recent issues in Outlook for Windows.

To read what other Outlook users have to say, visit the following Microsoft Forum post.

 

How to check if you're affected

For Windows 10 users:

  1. Click Start Settings to open Windows Settings

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  1. Click Update & security
  2. Underneath the subheading Update status, click Update History
  3. Select Uninstall updates
  4. Locate the Search Installed Updates box in the top right and enter the update number that corresponds with your installation of Microsoft Office:
    • Microsoft Office 2016: KB4011162
    • Microsoft Office 2013: KB4011178 
    • Microsoft Office 2010: KB4011196

If the update is installed, try the workaround solution detailed below.

If the update is not installed, you do not need to do anything at the present time.

 

The latest workaround

MacroView has tested the various workarounds suggested by Microsoft and found the following solution to be the easiest to implement if your Outlook client has the October update installed.

(Source: Outlook known issues in the Oct 2017 update > Issue #1 Outlook Home Page feature is missing in folder properties > Workaround #2):

“If your home page is not associated with a default folder, or you want to choose to lower the security protection against malicious web pages, you can set this registry key to re-enable the original folder tab and rendering behavior:”

  • For Outlook 2016:
    [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] 
    "EnableRoamingFolderHomepages"=dword:00000001
  • For Outlook 2013:
    [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security] 
    "EnableRoamingFolderHomepages"=dword:00000001
  • For Outlook 2010:
    [HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security] 
    "EnableRoamingFolderHomepages"=dword:00000001

 

More information

With this workaround, you no longer need to uninstall or remove the October update to restore functionality to MacroView DMF / Message in Outlook – you can safely install the update as long as you edit/add the appropriate registry key noted above.

The MacroView team is continuing to work on this situation as a matter of top priority and appreciate your patience while we find a long term solution to this issue. If you have any questions please feel free to contact MacroView Support.

 

How to check if you're affected

For Windows 10 users:

  1. Click Start Settings to open Windows Settings

1.png

  1. Click Update & security
  2. Underneath the subheading Update status, click Update History
  3. Select Uninstall updates
  4. Locate the Search Installed Updates box in the top right and enter the update number that corresponds with your installation of Microsoft Office:
    • Microsoft Office 2016: KB4011162
    • Microsoft Office 2013: KB4011178 
    • Microsoft Office 2010: KB4011196

 

What to do next

Update: This solution is now out-of-date. Please see the October 16 update post above for the latest workaround.

Alternately, if the update is installed on your computer, you can temporarily uninstall the update. To do this:

  1. Click to select the update from the list of search results.
  2. Once the update is selected, click Uninstall in the top menu bar.

2.png

 

If the update is not installed on your computer, you can attempt to delay the automatic installation from occurring. Be aware that the following instructions do not fully prevent the updates from installing, and the update(s) will most likely install at some point:

  1. Click the Back button in the top left corner until you reach the main Windows Update screen.
  2. Under Update settings, click Advanced options:

3.png

  1. Untick the checkbox labelled: Give me updates for other Microsoft products when I update Windows

4.png

 

Where do we go from here

The MacroView team is currently working on this situation as a matter of top priority. We appreciate your patience while we resolve this and will update you as soon as a long term solution has been found. If you have any questions please feel free to contact MacroView Support.

 

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