MacroView Corporate Email Filing (CEF) is an optional module for MacroView DMF and MacroView Message and for solutions based on these two products, such as MacroView Case and Matter.
MacroView CEF automatically saves sent and received Outlook emails to areas in SharePoint (including SharePoint Online and OneDrive for Business) based on rules stored in a central location. When used with MacroView Mail it will automatically select the save location when saving emails. (Note that the CEF integration with MacroView Mail is only available if you have purchased a MacroView Mail Corporate license.)
MacroView CEF compliments the personal email filing rules that are already supported by MacroView DMF and MacroView Message.
In addition to the types of filing that are already possible via personal filing rules, MacroView CEF supports automatic filing of emails using special tags it finds in the subject of emails. The definition of these rules is such that in a well designed SharePoint environment new rules are not required as new locations are created. This together with the central storage of the rules means that MacroView CEF will be very easy to deploy and administer.
MacroView CEF is an alternative to MacroView Predictive Email Filing (PEF) when the email and document store is implemented with Office 365 / SharePoint Online.
See this blog for more information on Auto email filing using Corporate Email Filing
Types of Email Filing Rules
MacroView Corporate Email Filing supports all the types of email filing rules that are currently available for personal filing rules. Examples include:
- To contains firstname.lastname@example.org
- Subject contains 'macroview' AND From contains 'dennis'
- Body contains 'macroview dmf'
- CC contains any of these words 'bob', 'carol', 'ted', 'alice'
In addition to these, MacroView CEF supports filing rules that use filing tags (aka luggage tags) in the subject of an email to automatically file the email. These rules define both the shape of the filing tag and the general structure of the URL for the save location.
Definition of filing tag based rules
The definition of MacroView CEF filing tags and associated save locations is generalised such that the same filing rule will cover any number of save locations, provided that the URL for each location has a consistent URL structure. The advantage is that a new CEF filing rule will NOT need to be created every time a new Client / Project / Case / Matter is created.
Flexible Tag Format
The format of the MacroView CEF filing tags is very flexible. They can be alphanumeric (i.e. combination of letters and digits) or numeric (i.e. all digits). The tags can have a fixed length or a variable length. There can be characters to break up longer strings of digits (e.g. 123-456-789). The tag itself can be enclosed in special characters (square brackets are popular choice).
Multiple Filing Codes
MacroView CEF can recognize multiple filing codes in a filing (luggage) tag -e.g. Client code 'C1234' and Project Number '5535' in [C1234/5535), or Year '2019' and Matter Number '7768' in [ACME 2019-M7768].
The codes can be used together to identify the save location. This is useful when the email and document store has a site for each client and a document library for each project or document library for year containing a document set for each matter.
Saved emails categorised in Outlook
Save to SharePoint by CEF
MacroView CEF automatically applies a Saved to SharePoint by CEF category to emails that is saved due to a CEF filing rule so that the user can easily identify which emails have been saved and which have not.
Not Auto Filed by CEF
MacroView CEF will not file an email automatically if that filing would require prompting the user for metadata. This is to avoid disrupting the user and is the same as the behaviour for personal filing rules in MacroView DMF and MacroView Message.
If MacroView CEF determines that an email has a valid filing tag in its subject, but that saving to the location identified by that tag would result in prompting for metadata, or if the user does not have permission to save to the designated location, CEF will apply a blue Not Auto Filed by CEF category to the email in Outlook.
At a later convenient time, the user can save the emails that have these tags by drag and dropping the email to the desired location.
Tip: MacroView DMF and Message 8.6 introduced supports saving emails without profiling when there is only non-mandatory metadata. When this option is configured CEF will automatically save emails that do not have mandatory metadata and categorise them as Saved to SharePoint by CEF.
Corporate Rules Tab
When MacroView CEF is active a Corporate Rules tab will be available in the dialog that that displays when a user click Email Filing Rules on the MacroView tab in Outlook.
For each Corporate rule the tab will display the status (enabled/disabled) and whether the CEF rule applies to sent emails, received emails or both sent and received emails.
The user's personal rules will be displayed on the Sent Rules and Received Rules tabs.
Inserting Filing Tags
Manually adding a tag
If MacroView CEF is active a user will be able to manually insert a CEF filing tag in the subject of an email - e.g. an email that the user is drafting.
The user will do this by clicking the Insert Tag button on the MacroView tab of the Message ribbon. A drop down will display showing the tags for save areas that the user has selected recently, with the most recently selected tag / save area at the top of the list.
The selected tag [MVC-10001] is then inserted in the subject of the email. When the email is sent, MacroView CEF will automatically save a copy of it in the area identified by the tag.
The drop down will also contain a Search option. Clicking Search will display a tree-view of all the areas in the Office 365 tenant for which the user has permission. When the user clicks on an area that is a valid save location defined in an active CEF rule, the OK button will activate.
Clicking OK will cause the filing tag corresponding to the selected location to be inserted into the subject of the email.
Inserting a Tag as part of saving an email
When MacroView CEF is active, the user will be able to click a Tag and Save button, which will allow the user to select a save location that is valid for a CEF filing rule. Recently used tags / save locations are displayed at the top of the list, followed by the Search button.
The screen shot above shows the dialog box that is displayed by the Search button. It allows a user to select a save location associated with a filing tag and when OK is clicked, the email will be saved to the selected location and the corresponding filing tag will be inserted in the subject of the saved email.
If the tag inserted by Tag and Save is different for the CEF tag that is already in the subject of the email, CEF will prompt the user to confirm the replacement of that filing tag with the correct tag.
Applying Filing Rules to Existing Emails
MacroView CEF will allow a user to select one or more existing emails in their Inbox or Sent Items folder in Outlook and run the currently active CEF rules over those emails using the Run Filing Rules button on the MacroView ribbon.
Emails that satisfy a CEF rule will be saved automatically provided metadata is not required and the user has permission to the save location.
When an email is successfully saved it will have a Saved to SharePoint by CEF category applied in Outlook. If the email matches a CEF rule but is unable to be saved it will have a Not Auto Filed by CEF category applied.
Co-existence with Personal Rules
Having both CEF and Personal Email Filing Rules defined allows an email to be saved twice - once to the location specified by a CEF rule and once to the location specified by the personal email filing rule.
The screenshot below shows such an email which has both a Saved to SharePoint and Saved to SharePoint by CEF categories applied to it.
If the personal rule and the CEF rule saved the email to the same location, only one copy of the email will be saved but both categories are applied to indicate that both rules were satisfied.
When an email is saved to two different locations due to a personal and CEF rule, the addendum text added at the bottom of the email (if enabled) will reflect the location where the email was last saved. This will generally be the save location identified by the personal rule because personal rules are processed after CEF rules.
Filing rules are stored in SharePoint or File shares
MacroView CEF rules are stored in a central location which can be either a SharePoint area (i.e. document library, document set or folder) or a folder in a Windows file share. Updates to the central rules are picked up by MacroView DMF and MacroView Message each time Outlook is restarted.
This central location makes the deployment of filing rules very simple as there is no need to roll out Corporate Email Filing rules to each users registry.
In DMF or Message version 8.8 or later, to set or change the rules file that is used, select the location type and enter the path to the rules file on the Corporate Rules tab of the Email Filling Rules dialog, or click the button to select a file.
For earlier version of DMF and Message the corporate rules file path must be set in the user registry.