Troubleshooting
- MacroView pane detached from Outlook
- How to generate an information level trace file
- 'Received Time' column in search results is displayed in US format or with day and months transposed
- Search button on DMF and Message search panels is disabled
- No files shown if DMF / Message file list after installing October 2017 Microsoft Office Security Updates
- Why is my email categorised as "Not Auto Filed" in Outlook
- No files displayed in library that contains folders and/or document sets
- Why do I see no files in the file list?
- Multiple document IDs are generated when saving legacy Office file formats
- View cannot be displayed because the number of files exceeds the list view threshold
- Removing SharePoint Properties for Office documents
- Filename and URL length limits when saving via DMF or Message
- Document sets appear as folders in SharePoint Online
- Office is slow to shut down
- How to increase tree view performance in high volume areas
- Unexpected error when selecting a site node in DMF or Message
- Permissions needed for DMF/Message in SharePoint Online
- How to check if MacroView extensions are installed
- Constantly prompted to supply your login credentials?
- No documents appear when clicking on SharePoint libraries in DMF
- Outlook panes, Office dialogs & ribbon menus don't display correctly
- What version of DMF am I running?
- Outlook add-ins are not loaded after upgrading DMF & Message
- Office applications load slowly
- SharePoint, Office and Adobe version support
- No padlock overlay shown on documents declared as records
- DMF opens Excel 2016 workbooks in read-only mode
- Enabling Workshare 'Fast Compare' with DMF Workshare Connector
- Open With... and other DMF plug-ins display in English only
- Disable protected mode message in Adobe Reader